Refund Policy

Love your gear or your money back.

Every Rough In Co. shirt is printed to order, and we stand behind every one of them. If you're not happy with your order for any reason, let us know within 30 days of delivery and we'll make it right with a replacement or a full refund.

Wrong, damaged, or defective items

If your order shows up misprinted, damaged, defective, or flat-out wrong, we'll replace it or refund it — no hassle. Just email us a photo of the issue along with your order number and we'll take care of the rest. You don't need to ship anything back.

Not feeling it?

If the shirt arrived as ordered but it's just not doing it for you, that's covered too. Email us within 30 days of delivery and we'll sort out a refund or replacement. No return shipping, no restocking fees, no interrogation.

Sizing

Every product page includes a size chart — worth a quick look before you order, since these are printed just for you. But if you get it wrong, don't sweat it. Reach out and we'll make it right.

How to reach us

Email shea@roughinco.com with your order number and a quick note (plus photos, if something's wrong with the item). We typically respond within 1 business day.

Refunds are issued to your original payment method and usually appear within 5–10 business days, depending on your bank.

No refunds will be issued more than 30 days after delivery. This policy is subject to change at any time without notice.